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Version: 1.00. Effective Date: 01 March 2021.
The following Terms & Conditions supersede all previous versions of terms & conditions of the Harmony & Bonus Program. By participating or continuing to participate after the above-mentioned effective date, you agree to the following:
1.1 Definitions:
1.2 The Card: The Card is issued by and
remains the property of the Program. It is
not a credit or debit card and is free of charge.
1.3
Cancellation of Membership: The Program Owners reserves the right to
decline to issue or withdraw a Member’s membership at any
time, or to terminate the validity of the Program membership
together with the benefits attached thereto at any time. In case
the Card is physical it must be returned immediately to any
participating Hotel when requested. Cancellation of membership
will result in the loss of all accumulated Points.
1.4 Termination Date: The
Program has no predetermined termination date and may continue
until the Program Owners decides to terminate it, with or without
notice. The Program accepts no responsibility for any points that
remain in members’ accounts after such termination.
1.5 Program Changes: The
Program Owners reserve the right to amend, update or change any
aspect pertaining to the Program including the Terms &
Conditions, at any time in whole or in part without advising
Members. Continued participation in the Program will constitute a
Member’s acceptance of any such amendment, modification, or
supplementation. Members are responsible for remaining
knowledgeable of the Program Terms and any changes, modifications,
or additions to the Program.
1.6 Partners responsibility: The Program Owners are not responsible for the withdrawal of any partner from the Program, which may affect the Awards offered.
1.7 Program Notifications: The Program
will endeavor to advise Members of matters of interest, including
notification of changes to details of promotions and other offers.
However, the Program Owners accept no liability for correspondence
lost or delayed in the postal system or via electronic mail.
1.8 Program Corrections: The Program
Owners reserve the right to change the printed and online offers
at any time and to correct any typographical errors, errors of
description, or errors regarding participating properties and
Program Partners at any time without informing members.
1.9 Printed information & Website: All
details mentioned in the Website supersede anything appearing in
any printed or other material of the Program and form part of
these Terms & Conditions of Membership.
1.10 Sale or Barter of Points: The sale or
barter of Program Points, Awards & Vouchers or other card
benefits is prohibited, between the Members.
1.11 Lost / Stolen Cards: In case the Card
is lost, stolen or damaged the Member must inform the Program
Membership Services immediately in writing to the email indicated
below.
1.12 Contact Details: Any correspondence sent to Members is based on the contact details provided to the Program. Each Member is responsible for updating his/her information on the official website.
1.13 Interpretation of Terms: All
interpretations of these Terms & Conditions of Membership
shall be at the sole discretion of the Program.
1.14 Legal Jurisdiction: These Conditions of
Membership are governed by the laws of and are applicable in the
Hellenic Republic. In the event of any dispute, the Member agrees
to submit to the exclusive jurisdiction of the courts of Rhodes,
Greece.
1.15 Availability of Benefits, Rewards and Offers at
Hotels: Members are responsible to check with the relevant Hotel for the
availability of any special offer that could affect the enjoyment
of their visit. The Member should ask on arrival at the Hotel for
any additional benefits valid for that property. Certain Member
benefits may be subject to availability, while for other benefits
specific terms & conditions may apply. Please consult below
sections 6.1, 6.2, and 6.3. Not all services, amenities and
benefits are offered at all Hotels. For a detailed list of
benefits and services offered in each Hotel according to the
Member’s card category please see section “YOUR TIER
BENEFITS & REWARDS” Program may update benefits shown as available or credited to a
Member at any time.
1.16 Limited by Length of Stay and/or room type:
Selected Benefits may be limited depending on length of stay
and/or room type.
1.17 Availability: Certain Member benefits may
be subject to availability, while for other benefits specific
terms & conditions may apply. Please consult below sections
6.1, 6.2, and 6.3.
1.18 Program communication: The Program will communicate with members via e-mail, or post or any other medium, which is considered appropriate.
1.19 Privacy Policy: By accepting the terms & conditions stated in this document, you also agree and accept the terms of the Privacy Policy as specified in the corresponding section of the hotel’s website.
Depending on the hotel of your interest, please review either of the below:
Elysium Resort & Spa: https://www.elysium.gr/privacy-policy/
Rodos Palladium Leisure & Wellness: https://www.rodospalladium.gr/privacy-policy/
Sun Beach Resort: https://www.sunbeach-rhodes.gr/privacy-policy/
2.1 Eligibility: Membership in the Program is free of charge and is available to any individual over the age of 18 who:
2.1.1 Possesses the legal authority to agree to the Program Terms
& Conditions.
2.1.2 Resides in a jurisdiction that legally permits participation
in the Program.
2.1.3 Provides valid and accurate personal information when
enrolling in the Program.
2.1.4 He/she is not a member of the travel trade; employee of NHKA
S.A., REXEKA S.A., or AXEKA S.A. and any other associated
companies.
2.2 Mandatory Fields: The Program may reject any application if
mandatory information is not supplied accurately and in full.
2.3 Termination of Account: The Member may
terminate membership by submitting a written notice via email.
Membership will be terminated immediately upon receipt of such
notice. All unredeemed Program Points will be forfeited
immediately and will not be reinstated or transferred.
2.4 Inactive Membership Members become
inactive if they have not received any Point for the period of
three (3) years. Inactive Members cannot redeem their Points. As
soon as the Member revisits a Participating Hotel, membership will
be re-activated. The Program reserves the right to cancel
memberships that remain inactive for a period of five (5)
years.
2.5 Fraudulent Activity. If a Member suspects
or learns of any fraudulent activity related to its Program
account, including, without limitation, unauthorized redemption or
transfer of Points, the Member must report the fraudulent activity
within 60 days of it occurring to the Program Head Office. Credit
or debit of any Points in question to the Member will be at
Program’ sole discretion. The Program reserves the right to
cancel any Membership account that has been registered using
fraudulent details.
3.1 The Program Card can be transferred only once under the following conditions:
3.1.1. The Member, at his/her discretion, may at any time decide to permanently transfer the Card to a first degree relative.
3.1.2. The transferred card preserves the same Tier as the existing card and therefore entitles the new Member to the same tier benefits and rewards as the old Member.
3.1.3. Award points accumulated cannot be transferred and are cancelled at the time the transfer is confirmed.
3.1.3. The Member should send an email to the Program support team requesting a Transfer Application Form. The Member should complete a hard copy of the form, physically sign it, and send it by post to the Hotel. Both the existing and the new Member will receive a confirmation of the card transfer.
3.1.4. A transferred Card cannot be transferred back to old Member, nor it can be transferred to any other individual.
3.2 Each issued Program Card has an exclusive membership number.
3.3 The membership is personal and is available only to
individuals. It is not available to families,
companies, partnerships, associations, groups or other entities.
The Program may refuse membership without the need to provide a
justification.
3.4 Membership Tiers and Associated Card Categories:
White Tier & Card: The White Card is issued upon application registration
and is valid until the Member fulfils the requirements of the Blue
Tier.
Blue Tier & Card: The Blue Card is issued when the Member has collected 1.000 points or 7 nights and is valid until the Member fulfils the requirements of the Gold Tier.
Gold Tier & Card: The Gold Card is issued when the Member has collected 50.000 points or 20 nights and is valid until the Member fulfils the requirements of the Platinum Tier.
Platinum Card: The Platinum Card is issued when the Member has collected 100.000 points or 40 nights and is valid for life given the limitations of section 2.4.
Please refer to the Website for the most updated Card Categories
and their qualification criteria.
Please refer to the Website for the most updated points earning
methods (section “HOW TO EARN POINTS”)
4.1 Status & Award Points: Points are the reward currency of the Program.
There are two types of Loyalty Points:
4.2 Presentation of Card: To receive points, Members must present a valid Program Card to
the Hotel Reception at the time of check–in or to Partners
before ordering a service. In the event that the card is not
shown, Program Points will not be credited. Allow
14 days after the transaction (departure from the
hotel) for Program Points to reach the Members’
Account.
4.3 Errors: Program reserves the right to
correct any Program Point values or statements at any time or when
the error is realized.
4.4 Missing points: If the Member wishes
to claim any adjustment to the number of Points credited or for
retroactive Program Points, the Member must do so within
twelve months from date of any Hotel visit, by
email to Program Membership Services, with a copy of the bill for
which the Member did not receive the correct number of Points.
Failure to supply the adequate documentation may result in the
denial of such Points’ credit. Program reserves the right to
decline any retroactive Points requests.
4.5 Member’s Account: Members may
view their Points in the Website. After every transaction, the Loyalty Member is responsible to
check the accuracy of the numbers of points earned.
4.6 One Card / Room: Points will be credited only to one card for each room bill. The points will be credited to the Card of the Member whose name has been declared as a lead guest on the reservation.
4.7 Booked Room Type: For visits to a Hotel, the number of Points awarded will be based upon the room type originally booked and paid for, even if a different room type is provided.
4.8 Non-Resident bookings: Members will not earn points when making a reservation for
another person even if the reservation is in the Member’s
name.
4.9 Non–eligible accommodation rates (therefore without receiving any points) are defined as:
4.10.1 Airline crew rates
4.10.2 Travel industry employee rates
4.10.3 When the Member’s accommodation is paid by other party with special rates (e.g. company events, conferences, corporates, incentive trips)
4.10.4 NHKA S.A., REXEKA S.A., or AXEKA S.A. employee rates.
4.10.5 Barter, complimentary and redemption (free) stays.
4.10 Eligible Charges
Eligible charges will receive points only if they are charged to the Member’s room bill.
Members receive points on hotel services including:
4.10.1 Food & drinks in the hotel’s restaurants and bars
4.10.2 Spa therapies and products
4.10.3 Laundry and dry cleaning
4.10.4 Telephone charges
4.11 Non-Eligible Charges
4.11.1 Taxes and service charges. Therefore, calculation of points to be earned will be based on the net amount (excluding taxes) as shown on Member’s invoice upon checkout.
4.11.2 Any item that is paid to any Hotel department directly in cash or by credit or debit card.
4.11.3 Conference, banqueting and event charges
4.11.4 Any bills paid on behalf of the Member to a third party and
charged to their room bill.
4.12 Transferring Points: Points cannot be
transferred to any other Member’s account.
4.14 Pre-membership Points: Points cannot be credited for visits to a Hotel before the Guest completes the Program registration process.
4.16 Partners
A Member cannot earn any Program Points by purchasing
merchandise or services from Partners, unless explicitly specified
under Program Partner’s agreement in the Program’s
Website.
4.17 Corporate Points
4.17.1 If the reservation of the Member is paid by an employer,
principal or client the Member is responsible for notifying the
employer, principal or client of any Program Points received and
for complying with any applicable laws, gift policies and
incentive policies.
4.17.2 The Member agrees to
indemnify and hold harmless the Program and associated companies
from any liability, costs and damages relating to claims of any
third party arising from a failure to disclose the receipt of
Program Points or any other incentives.
5.1. Discounts in Hotel Departments
To receive a discount in any of the Hotel’s departments, as part of the Member’s entitled Tier benefits, it is the Member’s responsibility to:
The discount will be shown on your room bill (invoice) to be paid upon check-out.
5.2. Discounts from Program Partners
To receive a discount from a Program Partner, as part of the
Member’s entitled Tier benefits, it is the Member’s
exclusive responsibility to present a valid Program Card at the
time of ordering or purchase or reservation, and before payment is
concluded. Failure to do so will result in no discount.
6. IN HOTEL TIER BENEFITS & SERVICES
The list of benefits for each Tier that are currently valid are
those listed in the Website: For a detailed list of benefits and
services offered in each Hotel according to the Member’s
Tier please see section “YOUR TIER BENEFITS &
REWARDS”. Certain Member benefits may be subject to
availability, while for other benefits specific terms &
conditions may apply. Please consult below sections 6.1, 6.2, and
6.3.
6.1.1. Discount for direct bookings: Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”)
6.1.2. Massage session in Serenity Spa (as part of benefits for direct bookings): Applies for stays of 3 or more nights in any room type. Applies for all adult persons sharing the same room with the Member. One massage session is offered per adult once per stay. Guests in Deluxe, Superior, Elite Club rooms and Junior Suites enjoy a Head & Shoulders 20 min session. Guests in Suites enjoy a 35 min full body massage, and guests in Luxury Suites & Presidential Suites enjoy a 50 min couples’ massage. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session.
6.1.3. Breakfast in the room (as part of benefits for direct bookings): Applies for stays of 3 or more nights in any room type. Applies for all persons sharing the same room with the Member. Guests staying in Suites receive American breakfast once per stay. Guests staying in all other room types receive Continental breakfast once per stay. Guests need to contact the room service one day in advance to order their breakfast.
6.1.4. Welcome dinner (as part of benefits for direct bookings): Applies for stays of 3 or more nights in Elite Club rooms & Suites. Once per stay. Drinks excluded. Applies for all persons sharing the same room with the Member. Guests staying in Elite rooms and Junior Suites enjoy their dinner at Emerald restaurant. Guests staying in Suites and Luxury Suites enjoy their dinner either at Emerald or Fresh restaurant. Guests staying in Presidential Suites enjoy their dinner either at Emerald, or Fresh, or Noble restaurant. Members will be given a dinner voucher upon arrival. Guests need to make a booking prior to their entitled dinner.
6.1.5. Reserved sunbeds at the beach (as part of benefits for direct bookings): Offered on daily basis. Applies for all persons sharing the same room with the Member. Applies to all White, Blue, and Gold members staying in Suites or Luxury Suites. Guests staying in a Presidential Suite enjoy a Beach gazebo on a daily basis. Platinum members staying in any room type enjoy a Beach gazebo on a daily basis.
6.1.6. Heat Experiences in Serenity Spa (as part of benefits for direct bookings): Applies to all members staying in any type of a Suite. Applies for all adult persons sharing the same room with the Member. Hear experiences include: Use of vitality heated pool, caldarium, sauna, steam room and Jacuzzi. Offered on a daily basis.
6.1.7. Airport transfer (as part of benefits for direct bookings): Applies for all persons sharing the same room with the Member. Applies to all White, Blue, and Gold Members, staying any type of Suite. Platinum members in any room type enjoy a round trip airport transfer. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (reservations@elysium.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received.
6.1.8. Discount in Crystal Lounge Bar / Discount on selected Spa treatments / Discount in A la carte restaurants: To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out. Discounts apply for all persons sharing the same room with the Member (spa and bar discounts apply for adults only). The current discount percentages for each Tier are shown in the Website (section “YOUR TIER BENEFITS & REWARDS”)
6.1.9. Room selection, complimentary early check-in, and/or complimentary late check-out are offered upon availability.
6.1.10. Clothes pressing is offered upon arrival. Members should inform the Hotel at least 24 hours prior to their arrival. Applies for a maximum 5 garments for pressing.
6.2.1. Discount for direct bookings: Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”)
6.2.4. Welcome dinner (as part of benefits for direct bookings): Applies for all persons sharing the same room with the Member. White & Blue Members staying in any room type for 3 nights or more nights enjoy dinner at Symposium main restaurant. Gold Members enjoy dinner at a la carte restaurant (except the theme nights). Platinum Members enjoy dinner at the a la carte restaurant (except Fridays). Drinks are excluded. Members will be given a dinner voucher upon arrival. Guests need to make a booking prior to their entitled dinner.
6.2.2. Massage session in Rodos Palladium Spa (as part of benefits for direct bookings): Applies for all adult persons sharing the same room with the Member for stays of 3 or more nights in any room type. One session per adult once per stay: White & Blue Members enjoy a 15 min head & shoulders massage session. Gold Members enjoy a 20 min head & shoulders massage session. Platinum Members enjoy a 30 min full body massage session. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session.
6.2.3. Gazebo at the beach (as part of benefits for direct bookings): Offered once per stay to all members staying for 3 or more nights in a Suite Sea View or Executive Suite Private Pool. Gazebo is used by all persons sharing the same room with the Member.
6.2.4. Offers / discounts in Restaurants & Bars: White and Blue Members enjoy a complimentary ouzo & meze platter at Pool Bar (once per stay – for all adults sharing the same room with the Member). Gold & Platinum Members enjoy a discount on their bill in all restaurants & bars. Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only). The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out.
6.2.5. Discount in Spa: The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). White & Blue members receive the discount in spa treatments excluding those on special offers. Gold & Platinum members receive the discount on top of special offers. Discounts apply for all adult persons sharing the same room with the Member.
6.2.6. Room selection, complimentary early check-in / late check-out are offered upon availability.
6.2.7. Welcome Cocktail: Offered to Blue, Gold, and Platinum Members, and all adult persons with whom the Member is sharing his/her room with, once per stay at Mythos Cocktail bar. Guests receive a voucher upon arrival.
6.2.8. Free access to sauna, hammam and indoor pool: Offered to Gold and Platinum Members, and all adult persons with whom the Member is sharing his/her room with, on daily basis. Guests need to present a valid Program Card at the Spa Reception.
6.2.9. Airport arrival transfer: Applies to all Platinum Members and all persons sharing the same room with the Member. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (reservations@rodospalladium.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received.
6.2.10 Welcome Dinner or Lunch: Platinum Members with indirect bookings enjoy a dinner or lunch, together with all persons sharing the room with, at Symposium main restaurant once per stay excluding drinks. Platinum Members with direct bookings enjoy a welcome dinner as part of their exclusive benefits for direct bookings as described in section 6.2.4.
6.2.11 Massage session in Rodos Palladium Spa: Platinum Members with indirect bookings, as well as all adults sharing the room with, enjoy a 20-minute full body massage session once per stay in Rodos Palladium Spa. Members will be given a spa voucher upon arrival. Guests need to contact the spa in advance to book their session. Platinum Members with direct bookings enjoy their massage session as described in section 6.2.2.
6.3.1. Discount for direct bookings: Direct bookings are considered those made directly with the hotel via its website, or by email or by phone via the hotel’s reservations department. The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”)
6.3.2. Offers or discounts in Orfeas Bar: White and Blue Members enjoy a pay one get one free drink daily 18:00 – 20:00 at Orfeas Bar. Gold and Platinum members enjoy discounts all day long. The current discount percentage for Gold and Platinum members is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out.
6.3.3. Member Offers in Restaurants & Bars: Blue Members enjoy a complimentary ouzo & meze platter at Pool Snack Bar (once per stay). Gold & Platinum members enjoy discounts in all restaurants & bars. Discounts apply for all persons sharing the same room with the Member (bar discounts apply for adults only). The current discount percentage for each Tier is shown in the Website (section “YOUR TIER BENEFITS & REWARDS”). To receive the discount the Member needs to present a valid Program Card at the time of ordering and before payment is concluded; as well as charge the associated cost to his/her room bill. The discount will not be applied in case the bill has been settled in cash or by a credit or debit card. The discount will be shown on your room bill (invoice) to be paid upon check-out.
6.3.4 Complimentary Manicure, or Pedicure at Nail Corner: Gold and Platinum members enjoy a Complimentary Manicure, or Pedicure at Nail Corner. A prior booking is required.
6.3.5. Complimentary Family Package: Gold and Platinum members enjoy – if they wish – a complimentary Family Package. Please contact the Harmony & Bonus Support Team of Sun Beach at sbhb@harmonyresorts.gr to inform you about the specific products and services included in the Family Package.
6.3.6. Airport arrival transfer: Applies to all Platinum Members and all persons sharing the same room with the Member. Transfer can be made also for arrivals in the Port. Members need to provide full flight details and their Program Card number via email to the reservations department (sbrd@harmonyresorts.gr) at least 48 hours prior to arrival. The transfer is confirmed only when a confirmation email has been received.
6.3.7. Room selection, complimentary early check-in / late check-out are offered upon availability.
Please refer to the Website for the current redemption
options (section “HOW TO REDEEM YOUR POINTS”).
Redemption offers are
subject to availability which may limit offering
all products and services offered by the Program or any of the
Program Partners. Depending on the Member’s tier and the
hotel, redemption may also be limited during certain times of the
year.
7.1 Inactive Members are not eligible to
redeem points for free nights until their membership has been
re-activated.
7.2 Declined Redemption: The Program reserves
the right to decline a Redemption if the correct procedure is not
adhered to.
7.3 Registered Member: Program Points may
only be redeemed by the registered Member for Redemption as
specified by the Program.
7.4 Available Points: In order to qualify for
a redemption offer, the Member must have sufficient Points in
their account before the requested redemption date. Points
collected during current stays cannot be redeemed.
7.5 Name on Voucher: The redemption Voucher,
where applicable, is issued in the Member’s name or to a
third party as authorized by the Member (gift voucher).
7.6 Replacing Vouchers: Vouchers will not be
replaced, reissued or credited if lost, stolen, expired or
otherwise destroyed.
7.7 Not exchangeable: Program Points and
Redemption Vouchers are not exchangeable for cash and no change
for outstanding amounts will be given. Program Points can only be
used in exchange for Redemption Vouchers.
7.8 Transaction Date: Program Points are
deducted from the Member’s account on the day that the
Redemption activity is made.
7.9 Points Required: The number of points
required for each redemption is in accordance with the current
Program Redemption List on the Website.
7.10 Validity: Redemption Vouchers for hotel & partner services must be used within 12 months from the date of issue unless otherwise stated on the voucher. Unused Redemption Vouchers are automatically cancelled after 12 months from the issue date.
7.11 Fraudulent Use: Vouchers believed to have
been bartered, sold, exchanged, or issued fraudulently, or issued
to someone other than the eligible Program Member, will be void
and will not be honored.
7.12 Hotel Service Redemption Vouchers
Hotel Service Vouchers include food and drinks in restaurants and bars in all Participating Hotels.
In Elysium Resort & Spa and in Rodos Palladium Leisure & Wellness Hotel Service Vouchers may also include spa treatments. In Sun Beach Resort Hotel Service Vouchers may also include car rentals.
7.12.1 Application: The Member must complete and
sign a Redemption Application Form.
7.12.2 Validity: As per section 7.10
above.
7.12.3 Contact: To claim a Redemption Voucher, Members must contact the Reception of the Participating Hotel or the Program support team at the emails below:
Elysium Resort & Spa: harmonybonus@elysium.gr
Rodos Palladium Leisure & Wellness: harmonybonus@rodospalladium.gr
Sun Beach Resort: sbhb@harmonyresorts.gr
7.12.4 Condition: All Redemption Vouchers can be
issued during members active stays - members must stay in the
Hotel in order to be able to use their vouchers.
7.12.5 Cancellation: Redemption Vouchers may be
cancelled within 3 days of issue. Reception in the hotel or the
Program support team must be informed of any cancellations.
Program Points will then be re–credited to the
Member’s Account. If Voucher is not officially cancelled,
Points will not be re–credited.
7.13 Redemption for Free Stays
Please sign in into the Program’s Website and select the
preferred option.
The standard Hotel’s cancellation policies will apply to
Loyalty reservations for free stays resulting from
point redemptions including, without limitation all minimum length
of stay requirements, charges for late cancellation, no-shows and
early checkout.
No-Show penalty: 100% of the full stay points.
Early departures: For non-emergency early departures, 100% of the remaining stay
points will be charged.
7.14 Benefits & Points during Free Stay: All Program Tier benefits are valid during the free stay. Award
and Status Points will not be credited during a free stay.
By submitting his/her information on the Membership Application Form, the Member express his/her full consent for the three Program Owners, either individually or jointly, to process his/her personal details in relation to his/her membership to the Program. The three Program Owners collect and process Member’s personal data in accordance with the Privacy Policy (section 1.19 of this document), with Members' explicit and specific consent and for a specified purpose.